Privacy policy
Last updated 7 November 2026
Motorist Ally ("we", "us" or "our") respects the privacy of people who contact us. This notice explains how we handle the information provided through our website or during our automotive advisory services.
1. Information we collect
When you contact us, you may provide your name, email address, telephone number, vehicle details, questions, quotes, service records, photos or other documents. Those documents may contain personal information about you or other people. Please remove information that we do not need, including payment card details, addresses or registration details where unnecessary.
2. Why we collect it
We use the information to respond to your enquiry, assess whether our service may be suitable, provide the service you request, manage customer communications, maintain appropriate business records and comply with applicable laws. We do not sell the information customers submit to us.
3. Where it goes
Enquiries and attachments submitted through our contact form are emailed to a Motorist Ally mailbox. Our web host and email provider may process information as part of delivering this service. We may share relevant information with service providers or professional advisers who help us operate or deliver a requested service, subject to appropriate controls. We do not publish your reports or photos without permission.
4. Storage, security and retention
We use reasonable security measures suited to our operations. No website or email system can guarantee complete security. Uploaded files are handled temporarily by the website to send the enquiry and are not intentionally saved in a public website directory. Copies may remain in email systems and backups. We retain customer records only for as long as reasonably necessary for service, legal or legitimate business purposes, then delete or de-identify them where appropriate.
5. Cookies and analytics
The initial Motorist Ally website does not intentionally set advertising cookies or run third-party tracking analytics. We may update this notice if that changes. Hosting providers may keep ordinary server logs needed for security and site operation.
6. Access, correction and questions
You can contact us to ask about your personal information, request a correction or raise a privacy concern. Please email our business contact email or use the website enquiry form. We will consider requests in accordance with applicable legal requirements.
7. Changes to this notice
We may update this notice as our services or information-handling arrangements change. The version posted on this page will be the current version.